Retailer Portal

Information for retail partners

Are you a retailer and do you already sell Carus products? Or would you like to order from us as a retailer for the first time? You can find lots of information and helpful materials for successful sales here.

1. Contact
2. Advertising materials
3. New Issues Service
4. Ordering and despatch
5. General Terms and Conditions
6. Prices and minimum order quantities
7. Conditions for purchase
8. Payment and delivery
9. Returns
10. Sale of digital products
11. CD Distribution Partners

1. Contact

You can find the contact details for our customer services and sales teams here.

2. Advertising materials: catalogs, brochures, display aids

Would you like to advertise and sell Carus products in your store or online shop?

We provide a wide range of print and online materials on various topics for you, our retail partners, and we are very happy to support you in presenting Carus products with brochures, posters, banners, web banners and much more besides. Just email us at [email protected] and let us know your preferred amounts and sizes.

Experts in sacred and secular choral music regularly write about current topics in our Carus blog. We are happy to make these texts available to you to share with your customers and for digital use. Please contact our sales department if required: [email protected].

3. New Issues service

Keep up to date with our convenient New Issues Service.

You’ll automatically receive our current new releases every month, with no shipping charges.
You will receive all New Issues Service items at a higher discount and with a payment term of 90 days after the invoice is issued.
You have a generous right of return policy of twelve (12) months.

4. Ordering and dispatch

Choose the most convenient way for you to send us your order. You can reach us via email, phone, or through IDNV Order. All contact details and options can be found here.

If you provide an email address when ordering, you will receive a shipping notification, including tracking information, depending on the shipping method.

5. General Terms and Conditions

You can find our General Terms and Conditions at www.carus-verlag.com/en/terms-and-conditions/.

6. Prices and minimum order quantities

We report our retail prices to the IDNV (International Database for Sheet Music & Shipping Items, www.idnv.net) and provide them as CSV files. The IDNV serves as our price reference database.

Many of our items are offered with tiered pricing. These prices must be adhered to by both the publisher and the retailer when selling to the end customer. If an order has already been placed, it is possible to add extra quantities of items below the minimum order amount. Such follow-up or supplementary orders will be delivered at the price of the lowest quantity tier, unless the reorder itself reaches the next quantity level.

7. Conditions for purchase

Our Carus-Verlag sales team is available to negotiate terms for purchasing goods from the publisher. Please contact us before your first order at [email protected].

New customers who wish to purchase our products for resale generally receive a basic discount on their purchases from us. For long-standing, reliable partners, we offer more favorable, individually tailored purchase conditions as annual sales volumes increase.

By arrangement with the publisher a more favourable discount can be applied to individual orders (such as stock orders). If you’re interested, please contact us at [email protected].

8. Payment and delivery

Invoices are payable net within 14 days; cash discounts are excluded. Special agreements may be made with the publisher's sales team, particularly for travel and stock orders.

We accept a range of payment methods, including direct debit, invoice, credit card, and credit card collection.

Dispatch is from our warehouse in Leinfelden-Echterdingen (Baden-Württemberg, Germany).

For orders from Germany, Austria, and Switzerland placed via IDNV, delivery is free regardless of the order value.

In the rare case of visible damage to packages, please report this with documentation to [email protected].

9. Returns

Goods may be returned up to 6 months after the invoice date (items from the New Issues Service may be returned up to 12 months after the invoice date). Returns up to an annual credit amount of 5% of the previous year’s sales do not require prior approval from the publisher. Any returned goods must include a completed returns form.

Address for returns:

Carus-Verlag GmbH & Co. KG
Returns Department
Sielminger Str. 51
D-70771 Leinfelden-Echterdingen
Germany

10. Sale of digital products

As our retail partner, you can easily and free of charge sell our digital products to your customers via the IDNV. After a one-time setup you get access to our extensive digital catalog. For more information, please refer to our overview and the video guide to the ordering process. If you have any questions regarding the process and terms, our sales team is always happy to help at [email protected].